She tried reinstalling the loader. The official ionCube site only offered loaders for PHP 7.4, 8.0, 8.1, 8.2, 8.3. PHP 7.2 had reached End of Life in 2020. The download links were dead, replaced by polite warnings: Upgrade your PHP version for security and performance.
However, do not build new projects on PHP 7.2. The lack of security fixes is a severe risk. ioncube decoder php 7.2