: Find it in the Windows notification tray (bottom-right) or right-click the icon. Generate ID : Click the [Offline Activation Create ID file] Enter Details : Type in your serial number : Select a folder on a

Grass Valley recently identified a bug where the registration key file was not being generated during the offline process. The current fix involves manually restarting the background licensing agent: www.ediusworld.com End the Task : Open Windows Task Manager, go to , right-click GV License Agent (32bit) , and select Retry Activation

If the above steps don't resolve the issue, try:

The user navigates to the Grass Valley License Management portal (or a specific URL provided in the manual). Here, they log in with their Grass Valley ID, input their serial number, and upload the request file.