WinOLS 4.7 on VMware is highly recommended for:
In VMware, go to Edit > Preferences > USB . Select "Show all USB input devices." Then manually connect the dongle from the removable devices menu. If still failing, use a USB 2.0 port (USB 3.0 passthrough can be flaky). Winols 4.7 Vmware
Works across various brands including BMW, VAG, Mercedes-Benz, and Toyota. Quick Setup Tips WinOLS 4