: A hub for raising technical or operational requests within the Shurooq ecosystem.
A historian visits the Heart of Sharjah and notices a signboard with an incorrect historical date. They submit a “Suggestion” via the portal, including the correct information. Shurooq’s heritage team reviews the submission, updates the sign, and thanks the user with a complimentary voucher—all tracked through the Tawasul system. tawasul.shurooq.gov.ae
Shurooq operates under strict Service Level Agreements (SLAs). The Tawasul portal is integrated with internal workflow systems, ensuring that each query is routed to the relevant officer and resolved within a pre-defined timeframe—typically 1 to 5 business days depending on complexity. : A hub for raising technical or operational
The website has a valid SSL certificate, ensuring that all communication between the user's browser and the website is encrypted. The website has a valid SSL certificate, ensuring
Potential limitations to be aware of